Terms of service

Terms of Service

Last Updated: [8/9/26]

Welcome to [Al-Wadi]. These Terms of Service (“Terms”) govern your use of our website, products, and services. By accessing our website or placing an order, you agree to be bound by these Terms.

1. About Our Store

[Brand Name] is a fragrance and perfume brand offering perfumes, fragrances, body products, and related items through our online store.

We reserve the right to update, modify, or discontinue any product or service at any time without prior notice.

2. Product Information

We make every reasonable effort to ensure that product descriptions, photographs, fragrance notes, sizes, prices, and other information on our website are accurate.

However:

  • The actual color or appearance of packaging may vary slightly from photographs.

  • Fragrance perception can vary from person to person due to skin chemistry, environment, and individual preferences.

  • Fragrance notes listed on our website describe the intended scent profile and are not a guarantee of how the fragrance will smell on every individual.

  • Product availability is subject to change without notice.

3. Orders

When you place an order, you are making an offer to purchase the selected products.

We reserve the right to accept, reject, or cancel an order for reasons including, but not limited to:

  • Product availability

  • Pricing or listing errors

  • Suspected fraudulent activity

  • Incorrect customer information

  • Payment issues

  • Delivery restrictions

If we cancel an order after payment has been received, we will provide an appropriate refund.

4. Prices and Payments

All prices displayed on our website are in [PKR], unless otherwise stated.

Prices may change at any time without prior notice. The price applicable to your order is the price displayed at the time you complete your purchase.

You agree to provide accurate and complete billing and payment information.

We may use third-party payment providers to process payments. We do not knowingly store complete payment-card information on our own systems.

5. Shipping and Delivery

We will make reasonable efforts to dispatch orders within the estimated processing and delivery times shown on our website.

Delivery times are estimates and may be affected by circumstances beyond our control, including:

  • Courier delays

  • Weather conditions

  • Public holidays

  • Customs procedures

  • Incorrect or incomplete delivery information

  • Other unforeseen circumstances

Customers are responsible for providing an accurate delivery address and contact information.

Once an order has been handed over to the delivery provider, delays caused by the courier may be outside our control.

6. Returns and Exchanges

Our return and exchange policy is provided separately on our website and forms part of these Terms.

For hygiene and safety reasons, opened or used perfumes may not be eligible for return or exchange unless the product is defective, damaged, or otherwise covered by applicable consumer law.

If your order arrives damaged or you receive the wrong product, please contact us at [Email Address] within [X] days of delivery and provide your order number and relevant photographs.

7. Damaged or Defective Products

If a product arrives damaged, defective, leaking, or otherwise unusable, please contact us as soon as possible.

We may request photographs or other information to help us investigate the issue. Depending on the circumstances, we may offer a replacement, exchange, refund, or another appropriate solution.

8. Fragrance Allergies and Sensitivities

Our products may contain fragrance ingredients that can cause irritation or allergic reactions in some individuals.

You should review the product ingredients where provided and discontinue use if irritation or an adverse reaction occurs.

If you have known allergies or sensitivities, consult an appropriate professional before using a fragrance product.

[Brand Name] is not responsible for reactions resulting from ingredients to which a customer is allergic or sensitive, except where liability cannot legally be excluded or limited.

9. Website Use

You agree to use our website only for lawful purposes.

You must not:

  • Use the website for fraudulent or unlawful activities.

  • Attempt to gain unauthorized access to our website or systems.

  • Interfere with the operation or security of the website.

  • Copy, reproduce, or misuse our content without permission.

  • Submit false, misleading, or fraudulent information.

  • Use automated systems to access or collect website content without authorization.

10. Intellectual Property

All content on our website, including but not limited to:

  • Brand names and logos

  • Product names

  • Photographs

  • Product descriptions

  • Graphics

  • Designs

  • Text

  • Packaging designs

is owned by or licensed to [Al-Wadi] and is protected by applicable intellectual-property laws.

You may not reproduce, distribute, modify, publish, or commercially use our content without our prior written permission.

11. User Reviews and Content

If you submit a review, photograph, comment, testimonial, or other content to us, you grant [Al-Wadi] permission to use, reproduce, display, and publish that content for marketing and promotional purposes, subject to applicable law.

You represent that you have the right to submit the content and that it does not violate the rights of any third party.

We reserve the right to remove content that is unlawful, abusive, misleading, offensive, or otherwise inappropriate.

12. Promotions and Discounts

Promotional offers, discount codes, and special campaigns may be subject to additional terms.

Unless otherwise stated:

  • Only one discount code may be used per order.

  • Promotional offers cannot be exchanged for cash.

  • Offers may be limited to specific products or customers.

  • We reserve the right to end or modify promotions at any time.

13. Third-Party Services and Links

Our website may contain links to third-party websites or use third-party services such as payment processors, delivery providers, analytics services, or social-media platforms.

We are not responsible for the content, availability, privacy practices, or policies of third-party websites or services.

14. Limitation of Liability

To the maximum extent permitted by applicable law, [Al-Wadi] will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or products.

Nothing in these Terms excludes or limits any liability that cannot legally be excluded or limited under applicable law.

15. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless [Al-Wadi], its owners, employees, representatives, and affiliates from claims, losses, damages, liabilities, and expenses arising from your violation of these Terms or misuse of our website or products.

16. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, store, and protect personal information.

17. Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, products, services, or legal requirements.

The updated version will be posted on this page with a revised “Last Updated” date.

18. Contact Us

If you have questions about these Terms, your order, or our products, please contact us:

[Al-Wadi]
Email: [alwadioffical@gmail.com]
Phone: [03189661915]
Address: [Naiamat Town, Street #2, Near D-Type Colony, Faisalabad, Pakistan]
By using our website or placing an order, you acknowledge that you have read, understood, and agreed to these Terms of Service.