Shipping Policy

Last Updated: [8/9/26]

Thank you for shopping with Al-Wadi. We are committed to delivering your perfumes safely and efficiently.

1. Order Processing

Orders are generally processed within 1–2 business days after confirmation.

Orders placed on weekends or public holidays may be processed on the next business day.

During sales, promotions, holidays, or periods of high order volume, processing may take longer than usual.

2. Delivery Time

We deliver orders across Pakistan.

Estimated delivery time is:

• Major cities: 2–4 business days

• Other areas: 3–7 business days

• Remote areas: 5–10 business days

Delivery times are estimates and may vary depending on the courier service, destination, weather, public holidays, or other circumstances beyond our control.

3. Shipping Charges

Shipping charges will be displayed at checkout before you complete your order.

From time to time, Al-Wadi may offer free shipping promotions or special delivery offers. Promotional shipping offers may be subject to minimum order values or other conditions.

4. Cash on Delivery

Where available, Al-Wadi may offer Cash on Delivery (COD) as a payment option.

Customers are responsible for providing a correct and complete delivery address and an active contact number.

Please ensure that someone is available to receive and pay for the order when the courier arrives.

5. Order Confirmation

After placing your order, you may receive an order confirmation through SMS, WhatsApp, email, or phone, depending on the contact information provided.

For COD orders, we may contact you to confirm your order before dispatch.

Orders that cannot be confirmed may be delayed or cancelled.

6. Tracking

Where tracking is available, customers may receive a tracking number or delivery updates from Al-Wadi or our courier partner.

Once your order has been dispatched, delivery is handled by the selected courier service.

7. Incorrect Delivery Information

Customers are responsible for providing accurate delivery information.

Al-Wadi is not responsible for delays or failed deliveries caused by:

• Incorrect or incomplete addresses

• Incorrect phone numbers

• Customer unavailability

• Refusal to accept the parcel

• Failure to respond to courier calls

• Other information incorrectly provided by the customer

Additional delivery charges may apply if an order needs to be re-shipped because of incorrect information.

8. Delayed Deliveries

Although we work with our courier partners to deliver orders within the estimated timeframe, delays can occasionally occur.

Delays may result from:

• Weather conditions

• Public holidays

• Courier service disruptions

• High order volumes

• Road closures

• Security conditions

• Other circumstances beyond our control

If your order is significantly delayed, please contact us and we will assist you in checking its status.

9. Damaged Packages

Please inspect your package when you receive it.

If your perfume arrives damaged, leaking, broken, or otherwise defective, contact Al-Wadi as soon as possible and provide:

• Your order number

• Photographs or video of the package

• Photographs of the damaged product

• A brief description of the issue

We will review the issue and, where appropriate, arrange a replacement, refund, or other suitable solution in accordance with our Return & Refund Policy.

10. Refused or Unclaimed Orders

If a customer refuses to accept an order or repeatedly fails to receive a parcel, Al-Wadi reserves the right to restrict future Cash on Delivery orders from that customer.

Any applicable re-shipping or delivery costs may be charged to the customer.

11. Contact Us

If you have questions about your shipment, please contact us:

Al-Wadi
Email: [alwadioffical@gmail.com]
Phone / WhatsApp: [03189661915]
Address: [Naiamat Town, Street #2, Near D-Type Colony, Faisalabad, Pakistan]

We appreciate your trust in Al-Wadi and look forward to delivering your favorite fragrances to you.