Return & Refund Policy

Last Updated: September 8, 2026

At Al-Wadi, we want you to be satisfied with your purchase. Because our products are perfumes and fragrances, returns are subject to the conditions below.

1. Return Eligibility

We accept returns only in the following situations:

• You received the wrong product.
• The product arrived damaged or broken.
• The product has a manufacturing defect.
• Your order is incomplete or an item is missing.

To be eligible for a return, you must contact us within 7 days of receiving your order.

2. Non-Returnable Products

For hygiene and safety reasons, we generally do not accept returns or exchanges for perfumes that have been opened, used, sprayed, or tested after delivery.

Products that have been damaged by the customer, misused, or altered are also not eligible for return or refund.

3. Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days.

Please provide:

• Your order number
• A description of the issue
• Clear photos of the product and packaging
• A photo of the shipping parcel, if applicable

We will review your request and, if approved, provide a replacement or refund as appropriate.

4. Refunds

Once your return or refund request is approved, we will process the applicable refund.

The refund method and processing time may depend on the original payment method and payment provider.

For Cash on Delivery orders, we may contact you to collect the necessary information required to process an approved refund.

5. Exchanges

We may offer a replacement for products that arrive damaged, defective, or incorrect.

Exchanges are subject to product availability.

6. Return Shipping

If the return is due to an error on our part, such as receiving the wrong or damaged product, Al-Wadi will cover the applicable return shipping cost.

If a return is approved for another reason, the customer may be responsible for return shipping costs.

7. Order Cancellation

If you wish to cancel your order, please contact us as soon as possible after placing the order.

Once an order has been dispatched, cancellation may no longer be possible. In such cases, the order will be subject to this Return & Refund Policy.

8. How to Request a Return or Refund

To request a return, replacement, or refund, please contact us with your order details:

Brand Name: Al-Wadi
Address: Naimat Town, Street #2, Near D-Type Colony, Faisalabad, Pakistan
Email: [alwadioffical@gmail.com]
Phone: [03189661915]

Please include your order number and details of the issue so that we can assist you quickly.

9. Policy Changes

Al-Wadi reserves the right to update or modify this Return & Refund Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date.