Privacy policy

Privacy Policy

Last Updated: September 8, 2026

At Al-Wadi, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from our Shopify store.

1. Information We Collect

When you visit our store, place an order, or contact us, we may collect:

  • Full name
  • Shipping and billing address
  • Phone number
  • Email address
  • Order and purchase details
  • Payment-related information
  • Device and browsing information
  • Information you voluntarily provide when contacting us

2. How We Use Your Information

We may use your information to:

  • Process and deliver your orders
  • Confirm purchases
  • Contact you regarding your order
  • Provide customer support
  • Process payments
  • Improve our products and website
  • Prevent fraud and unauthorized transactions
  • Send promotional offers where permitted

3. Payment Information

Payments may be processed through third-party payment providers. We do not intentionally store your complete credit or debit card details on our own systems.

Payment information is handled according to the privacy and security policies of the applicable payment provider.

4. Shopify

Our online store is hosted on Shopify, which provides the e-commerce platform that allows us to sell our products and process orders.

Shopify may collect and process information according to its own privacy practices.

5. Cookies

Our website may use cookies and similar technologies to:

  • Keep your shopping cart functioning
  • Remember your preferences
  • Understand how visitors use our website
  • Improve website performance
  • Support marketing and advertising activities where applicable

You can control or disable cookies through your browser settings.

6. Sharing Your Information

We do not sell or rent your personal information.

We may share necessary information with trusted service providers, including:

  • Payment processors
  • Courier and delivery companies
  • Shopify and technology providers
  • Analytics and marketing service providers
  • Professional or legal advisers where necessary

7. Data Security

We take reasonable measures to protect your personal information against unauthorized access, misuse, loss, or disclosure.

However, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal information only for as long as reasonably necessary to fulfill orders, provide customer service, maintain business records, and comply with applicable legal requirements.

9. Your Rights

Depending on applicable law, you may have the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of certain information
  • Withdraw consent for certain communications
  • Ask questions about how your information is being used

For privacy-related requests, please contact us using the details below.

10. Marketing Communications

If you subscribe to our marketing communications, we may send you information about new perfumes, product launches, promotions, discounts, and other updates.

You may unsubscribe from promotional communications at any time.

11. Children's Privacy

Our store is not intended for children who are not legally permitted to make purchases online. We do not knowingly collect personal information from children.

12. Third-Party Links

Our website may contain links to third-party websites or services. Al-Wadi is not responsible for the privacy practices or content of those websites.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, or applicable requirements.

Any changes will be posted on this page with an updated "Last Updated" date.

14. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Brand Name: Al-Wadi
Address: Naiamat Town, Street #2, Near D-Type Colony, Faisalabad, Pakistan
Email: [alwadioffical@gmail.com]
Phone: [03189661915]

By using our website or purchasing our products, you acknowledge that you have read and understood this Privacy Policy.